Frequently Asked Questions

Feel free to reach out if you have any questions.

General

Q: What is hopin?

Hopin gives hosts the ability to set up an online event with all the aspects of a physical event that people love right from the comfort of their home. Event hosts can create custom event registration pages, add sponsors, sell various ticket bands and define a schedule that is full of engaging segments. Event attendees can watch live streamed content (i.e. an online webinar or live-stream from a physical event) while engaging with other attendees in the chat. Attendees are able to network via sequential one-to-one video chats allowing them to connect (or not) after each session. Overall, the aim to provide the first fully integrated and cohesive online events platform.

Q: How does the networking work?

hopin networkings work similar to a speed networking event however they are done online - where you get an opportunity to speak to other attendees for timed video meetings based on the organisers ticket settings.

Q: How do I attend an event?

To attend an event, follow these simply steps:

  • Go to the event page and click on the event that you want to attend
  • Click ‘Register’ on the event
  • If event has a fee enter your card details or simply press ‘pay now’ if you’ve already saved them on our site.

You should receive a confirmation email containing any further details about the event

Q: Who/what is a Hopin Host?

A host is a Hopin verified company/person who manages the event.

Hosts are in charge of

  • Setting the price and settings of the event.
  • Giving refunds to individual users.
  • Marketing and managing the event.
If you would like to become a host click here.

Q: Can I find someone if we both didn't connect during an event ?

No, you must both mutually 'connect' with each other in order to see the other persons profile or be able to chat.

Q: Browser Compatibility?

Below you can see a list of browsers the service is compatible with. We usually recommend attending the events through your laptop/pc as we don't guarantee it will work on mobile.

Note: requires recent versions of Chrome and Firefox, and Safari 11 or greater.

Chrome Edge Firefox Safari
Android - -
iOS * - *
Linux - -
macOS -
Windows -

Account

Q: How do I change my e-mail?

To change your email address, go to your dashboard and click ‘Account’. When you edit the email on your account, all further notifications and confirmation emails will be sent to this email address.

Q: How do I change my profile photo?

To change your profile photo click settings on the top right of the screen when you are signed in and under click the "change profile photo".

Q: My profile photo has changed?

We reserve the right to remove a profile picture if it contains any of violent or graphic content, including nudity or weapons.

Payments

Q: What is your refund policy?

Refund policies will vary for each event, depending on the Host. To see whether you are entitled to a refund, you should get in contact with the Host directly. Their contact details will be listed on the page for the event.

Q: What payment methods you accept?

Our payments are securely processed by Stripe. We accept major credit cards including Visa, Mastercard, and American Express.

Privacy & Security

Q: Who can see my profile?

Only those whom you have mutually "connected" with can see your profile, during an event those you speak with will receive limited details on your profile such as first name, city, and headline.

Q: Do you have any rules for events?

Unless otherwise mentioned by the host we do not allow full nudity, weapons, or any other graphic content and will result in immediate ban.

Q: Can I report/unmatch someone?

Yes, during an event you can report someone by clicking the exclamation icon that says report, outside the event you can unmatch with anyone who bothers you via messages.

Q: Do you have any rules for events?

Unless otherwise mentioned by the host we do not allow full nudity, weapons, or any other graphic content and will result in immediate ban.